This means that you want to learn about how we operate and approach collecting reviews.
We understand that comfort and a sense of security are crucial in online shopping.
That's why our highest priority is to provide you with access to verified, trustworthy reviews, ensuring that your purchases are safe and bring you joy.
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Importantly - clicking on a specific number of stars in the invitation sent by e-mail opens a form with the same selected rating.
The next step is leaving a review on TrustMate. Customers can create it themselves or use the phrases proposed by the opinion hint system.
Depending on the configuration and type of review, buyers can also add photos of purchased products and answer additional questions in the next steps.
As we mentioned at the beginning, we make sure that reviews support you when shopping online and help you make more accurate and most importantly safer choices.
Therefore, first of all we pay attention to their origin. From this perspective, we distinguish three types of reviews:
As we mentioned at the beginning, we make sure that reviews support you when shopping online and help you make more accurate and most importantly safer choices.
Therefore, first of all we pay attention to their origin. From this perspective, we distinguish three types of reviews:
As you already know, we care about the 'purity' of reviews by verifying their origin. For this purpose, we send buyers a personalized request to ask them about thier experience.
As you already know, we care about the 'purity' of reviews by verifying their origin. For this purpose, we send buyers a personalized request to ask them about thier experience.
Thanks to the fact that we direct it to the same e-mail address that was used to place the order, we can be sure that the finished review will come from the person who actually bought or used the product.
Similarly, reviews posted using a QR code or directly from the business card are 'not confirmed with purchase', as we mentioned earlier.
However, this is not all, because during the next process of the so-called Moderation of the quality of reviews collected from TrustMate is additionally monitored by two advanced filters:
It is responsible for scanning the content of the review for the content of words commonly considered offensive, spreading hatred, untruth, containing personal data or links.
This is our superpower - it allows you to add one opinion from a specific device within 30 days, thanks to which it prevents artificial 'stamping' of positive or negative reviews.
Reviews that will be 'caught by filters' during moderation, i.e. those that contain prohibited content or have been added from the same device without maintaining the appropriate time interval, are not published.
At TrustMate, we publish all reviews that comply with our terms and conditions - both positive and negative.
They can be displayed in dedicated, editable widgets or in a native solution on the store's website.
At TrustMate, we publish all reviews that comply with our terms and conditions - both positive and negative.
They can be displayed in dedicated, editable widgets or in a native solution on the store's website.
This is another issue where transparency plays the first fiddle.
Let's start with product reviews. The store may withdraw them after publication only if they meet at least one of the following conditions:
This is another issue where transparency plays the first fiddle.
Let's start with product reviews. The store may withdraw them after publication only if they meet at least one of the following conditions:
If the described product defect is subject to a complaint, we give sellers the opportunity to withdraw their reviews. In addition, we encourage dialogue with the customer, during which the store may propose a replacement or repair of the product.
If the review does not concern the product, and instead refers to the method of delivery, the quality of courier service or the time of order fulfillment, it may also be withdrawn by the seller.
Direct withdrawal is not possible for corporate reviews. After their publication, however, we give sellers access to the mediation system.
Thanks to this tool, in the event of a negative rating (from 1 to 3 stars), sellers have the opportunity to conduct an invisible public dialogue with the customer and explain the reasons for his dissatisfaction.
Very often, in over 60% of cases, initially dissatisfied customers decide to change the already published reviews during the mediation process.
In addition, as a user, you also have the option to edit or completely delete your opinion whenever you want.
We collect thousands of reviews every day. Before you are reviews of buyers who wanted to share their experiences.